Refund policy

Return & Refund Policy — Exquisite Tile

Return Window
Returns are accepted within 30 days of delivery only. Material must be unused, in full, unopened cartons, in its original packaging, and accompanied by your order number or receipt.

Return Transportation
The customer is responsible for transporting returned material back to our showroom at 402 Central Park Ave, Scarsdale, NY 10583, or for all return shipping and freight costs. We do not pick up returns. Returns are accepted during business hours only, with prior authorization.

Restocking Fee
All approved returns are subject to a 20%–30% restocking fee, depending on the product. Original delivery charges are non-refundable.

Not Returnable
- Natural stone, including marble and granite
- Cut, installed, or used material of any kind
- Opened cartons or partial boxes
- Special-order, custom, custom-fabricated, or quote-based items, including vanities
- Samples (final sale)
- Clearance, close-out, and final-sale items
- Grout, thinset, setting materials, and ceramic fixtures

Inspect Your Material on Arrival
Please inspect and sort all material as soon as you receive it, before installation. Report any damage, shortage, or wrong item within 24 hours of delivery to info@exquisitetile.com with your order number and photos. If your order arrives damaged or defective, we will arrange a replacement or refund at no cost to you. No claims will be accepted on installed material, or for damage caused by installation or improper handling after delivery.

How to Request a Return
Email info@exquisitetile.com with your order number and the reason for your return. We will confirm eligibility and send return instructions. Material returned without prior authorization will not be accepted.

Refunds
Approved refunds are issued to your original form of payment within 5–10 business days after we receive and inspect the returned material.

Questions
info@exquisitetile.com — (914) 831-8851